COVID update – how Translocal will operate under stage 4

by | Aug 6, 2020 | Blog

COVID Update

Well the coronavirus known as COVID-19 has certainly turned our world upside down and made significant changes to how we live and work. From 11:59 pm on Wednesday 5 August 2020 metropolitan Melbourne will enter a whole new chapter, stage 4 restrictions. Here is everything you need to know about how Translocal will operate going forward.

Translocal is a transport and logistics – road transport (freight) business and as such is classified as a permitted business under the stage 4 restrictions. That means we can continue to operate and provide our services to you. So if you need help with the collect part of click and collect or need anything at all picked up and delivered, we are here and ready to deliver for you.

Of course we also need to put certain measures in place to help keep our customers safe and to help prevent the spread of the virus. Please read the following so you understand and so you can help us keep you and everyone safe.


Personal Protective Equipment (PPE)

While picking up or delivering we will be wearing face masks and gloves unless it becomes unsafe or impractical for us to do the job while wearing PPE. For example, sometimes you can get a better grip on a heavy item with bare hands and there is a risk of slipping and dropping a heavy item if wearing gloves. But as much as possible we will be wearing our gloves and will at all times be wearing a mask. We would appreciate it if you would also wear a mask in situations where we have to interact with you.


Washing and disinfecting

We are told by the Department of Health and Human Services that coronavirus can remain active on hard surfaces such as glass, metal and polished timber for up to 3 days. While we take all measures ourselves we have no way of knowing where an item we are delivering has been or who has come into contact with it in the past 3 days. The advice from the department is that once we have delivered your item(s) and before you handle them you should wash them down with soap and water or a good disinfectant.


Contactless payment options

Translocal offers a range of payment options for your convenience. While we still accept cash (which we will probably get you to drop in our zip lock bag so we can disinfect it later) we also have mobile EFTPOS terminals so you can touch-and-go with your credit or debit card or even use Apple Pay or Google Pay through your smart phone.

But if you want to go completely contactless we can do that too. We can send you an invoice by email which you can then pay securely online from the comfort of your computer or smart phone. So as you can see we have you covered no matter which way you prefer to pay.


COVID contact register

One of the measures we are required to take is the maintenance of a contact register. When we visit you to pickup or deliver items we will ask you for your name, phone number and/or address and we will enter this information into the contact register.

This register is purely to assist medical authorities with contact tracing in the event that we have a positive coronavirus test or become aware that we have come into contact with someone who has tested positive. Your information will be stored securely, treated with the strictest confidence and will only be shared with medical authorities if required and solely for the purposes of contact tracing.

We may continue to operate this register beyond the stage 4 restrictions and while the coronavirus remains an issue.


Does the delivery need to be essential?

We spent quite a bit of time on the phone with Business Victoria exploring this question and here is where we ended up. It is not for us to decide what is or isn’t essential. Our job is simply to deliver the goods that our customer has decided are essential to them. Different people have different circumstances and different things will be essential to different people.

But also as we understand it there is no requirement that the goods being delivered are essential goods. Retailers are allowed to continue to operate if they offer click and collect or delivery but there appears to be no restriction on what they can or cannot sell. So there appears to be no requirement that the goods being delivered are essential.



These are extremely difficult times for many. We are thankful that we can continue to trade and feel for all the small business operators who have no choice but to close their doors, some of them permanently. But the greater evil would be the death and destruction that COVID-19 could wreak if we didn’t do everything we can to bring those numbers under control.

We feel a special responsibility in the position we are in. We are here to help people still get what they need while they can’t go out and get it themselves so that as far as is possible people can still have some semblance of normality in their lives and at the same time we must take extreme care to ensure that we don’t help spread this virus.

We stand ready to fulfil our responsibility and look forward to serving you over the coming weeks and beyond.

Stay safe

The Translocal Team.

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