FAQ’s

Frequently asked questions

So what does Translocal do?

We provide transport and delivery services as well as home and office removalist services to both domestic and business customers. So think of all the things you could use a mate with a ute (or a truck) for, or all the things you might rent a trailer, ute or truck for and that’s what we do. Whether it’s picking up a furniture item you just purchased on Facebook Marketplace or moving house. Collecting supplies for your business or delivering to your customers. Translocal is your quick, convenient and cost effective solution.

What is your operating area? How far will you go for a job?

Because we are based in Melton we used to say that a job needed to start in, end in or pass through Melton but after we started operating it quickly became apparent that we didn’t need to restrict ourselves to this mode of operation. If the customer is prepared to pay a little extra on top to cover the dead (unpaid) miles we would need to travel to come out from Melton to do a job then we are prepared to travel and our customers have shown us they are happy to pay a little extra to get Translocal’s service and reliability.

For example, we often do local jobs in Sunbury, Bacchus Marsh, Caroline Springs, Hillside, Werribee, Hoppers Crossing and the greater western and northern suburbs of Melbourne and we also do longer jobs that don’t necessarily connect to Melton. The best way to find out if we can handle your job is to ask. So get in touch.

Why should I use Translocal and not just rent a trailer, ute or truck?

Because we are often less expensive than trailer, ute or truck hire but even when we are not, you don’t have the hassle of picking up and returning the trailer, ute or truck after the job is done. Plus you have our help to get the job done.

Can you pick up my click-and-collect?

Yes! Most retailers will allow you to have us collect for you. Usually we just need you to send us a copy of your invoice as proof that we are authorised to collect.

The retailer I’m buying from delivers. Why should I use Translocal instead?

Because (according to our customers) we are often cheaper than the stores own delivery and by a significant margin in some cases (not naming any names). So whether you are buying new furniture or a new appliance from a retailer or whatever it is and they quote you for delivery, before you say yes give us a quick call. It might turn out to be worth it.

Can you pick up stuff I buy privately or on Gumtree or Facebook Marketplace?

Yes! This is actually how Translocal started out, collecting items bought in online marketplaces for people who didn’t have access to a suitable vehicle or someone to help them collect items themselves. You handle the transaction with the seller and then call us to collect your item for you. If you need a quote for what delivery would cost before you buy then give us a call. Quotes cost nothing!

What other kind of stuff will you deliver?

If it fits on the ute or in the truck we will deliver it. Except for dangerous goods, we don’t do that but anything that doesn’t burn explode or corrode is good. But seriously, if you need it delivered and we can get it onboard then it can be delivered. Whether that’s lengths of timber or bags of cement, a sofa or a chook pen. We even have ramps so we can load a motorcycle or ATV on the ute and the truck has a hydraulic hoist for loading heavy loads.

What about tip runs?

Yes we do that too. Having a clean out? Need a hand to get a load to the tip? We can come collect your waste and take it to the tip for you. We charge our fee to transport the waste to the tip plus whatever tip fees are charged at the gate. We can use the free tip pass from your rates notice too if you have one of those.

I own a business that needs to deliver large or bulky items to my customers. What can Translocal do for me?

Deliveries is one of those things that is often better outsourced. Depending on how many deliveries you do it may be more cost effective to use us than to operate your own vehicle and definitely less stress and hassle.

At Translocal we pride ourselves on providing excellent customer service and that extends to your customers too. We firmly believe in the idea of “focus on the customer and all else will follow”.

So with cost effective rates and a contractor who will go above and beyond to make your customers happy, all you need now is negotiable payment terms. Whether you would prefer to pay for each delivery as you go or be invoiced for a set period, we can have a chat about organising invoicing that suits your accounting needs.

What kind of payment options do you have?

Cash, card (mobile EFTPOS for credit or debit card), Apple Pay, Google Pay and we can even email you an electronic invoice which you can pay securely online from the comfort of your own computer or smart phone. So as you can see we have an option to suit everyone. 

Translocal serving local business
Suzi the Isuzu
Click and Collect

Client Testimonials

Wade from Translocal was a great help. I have used Translocal a few times now very happy with the service and price. Has a nothing is too hard attitude.

Hugh of Kyneton

Reliable and punctual! Fantastic customer service! I have used Translocal twice and been very pleased. Would definitely recommend.

Natalie of Caroline Springs

Great Service and Easy move. Highly Recommend his service and will use them again in the future!!!

Melly of Melton

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