Privacy Policy

How we deal with your data.

Who we are

We are Translocal, a sole proprietorship transport, delivery and home and office removals service based in Melton, Victoria, Australia. You can find our contact information here.

As part of our business operations we collect personal information and data from our customers both through this website and in the real world. This privacy policy deals with what personal data we collect, why we collect it and what we do and don’t do with it.

 

In the real world and otherwise for the provision of our services.

When you contact us to enquire about or to book our services we will collect personal information which may include names, addresses, phone numbers, email addresses and/or social media contact details. We collect these details in person, over the phone, via email, messeging apps and through social media.

The personal information you provide is used solely to enable us to provide the services we provide to our customers. Some of this information may be retained in our records but is only used internally for  accounting, statistical and analytical purposes and to enable us to better serve repeat customers.

If you elect to use one of our electronic payment options then your information including card details will be shared securely with our payment processing provider Square (Squareup Pte. Ltd.) for the purpose of processing your payment. You can find Square’s privacy information here.

Otherwise we do not share your information with anyone else excpet with your permission or where permitted or required by law.

 

On and for this website

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Any information you enter into contact forms on this site is sent securely via email and will only be viewed by our staff and used for the purpose for which it was sent. We do not share information you send to us with any third parties.

Mailing list subscriptions

If you use the “Join our mailing list” form to subscribe to our mailing list the data you supply in that form is shared with the Mailchimp email marketing service and is only used to send you the requested emails. Mailchimp’s terms & privacy policies are available here.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use the Google Analytics service to gather visitor data for this site. Through this service we and Google may collect anonymous data about user activity on this site.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Mailing list subscription data is shared with Mailchimp.

Client Testimonials

Wade from Translocal was a great help. I have used Translocal a few times now very happy with the service and price. Has a nothing is too hard attitude.

Hugh of Kyneton

Reliable and punctual! Fantastic customer service! I have used Translocal twice and been very pleased. Would definitely recommend.

Natalie of Caroline Springs

Great Service and Easy move. Highly Recommend his service and will use them again in the future!!!

Melly of Melton

Frequently Asked Questions

Why should I use Translocal and not just hire a trailer or a ute?

Because for shorter more local jobs we are usually less expensive than trailer or ute hire but even when we are not, you don't have the hassle of picking up and returning the trailer or ute. Plus you have our help to get the job done.

Do you only operate in Melton or do you service other areas?

We used to say that a job would need to start in, end in or pass through Melton but we will go outside our operating area if the customer is prepared to pay a little extra to cover the dead (unpaid) miles we would need to travel. The best way to find out is ask.

If I buy an item say, in the Facebook marketplace and hire Translocal to deliver it, can I get you to pay for the item and fix you up when you deliver?

Not yet! For the moment the purchase of the item is between you and the seller, we only deal with delivery. But we might have something in the pipeline. Watch this space.

What payment methods do you have?

Our drivers are equipped with mobile EFTPOS terminals which means you can pay using your credit or debit card or even with your mobile phone if you use Apple Pay or Google Pay. We also have the ability to send you an invoice by email which you can pay securely online from the comfort of your own computer or smart phone and of course we also accept cash.

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